Return & Refund Policy
If something is wrong with your order, we fix it. Here is exactly how it works.
Check before you accept
You may open the parcel and inspect the product in front of the delivery person. If the item is wrong, damaged, or not what you ordered, simply refuse the delivery and call us. You pay nothing.
Returns after delivery
- Within 3 days of delivery for a wrong, damaged, or dead-on-arrival product.
- Within 7 days for a product that stops working through no fault of yours.
- The product must come back with its box and all accessories.
What we cannot take back
- Products physically damaged, burnt, or opened by someone else.
- Products bought correctly and simply no longer wanted, once used.
- Items missing their box or accessories.
Your options
- Replacement — the same product, sent free of charge. This is usually the fastest route.
- Exchange — a different product of equal value, paying or receiving the difference.
- Refund — returned to your bKash or Nagad within 5–7 working days of us receiving the product.
How to start a return
Message us on WhatsApp with your order number and a short video of the problem. We reply the same day and tell you what happens next. Return courier charges are on us when the fault is ours.