Privacy policy

Last updated: 8 September 2026

This Privacy Policy explains how SoundLoom ("SoundLoom", "we", "us") collects, uses, and protects your information when you visit or make a purchase from soundloom.com.bd (the "Site"). By using the Site, you agree to this policy.

1. Information We Collect

Information you give us

When you place an order or contact us, we collect:

Name
Delivery address
Phone number
Email address
Order details and any notes you provide

Payment information

We do not store your card, bKash, or Nagad details on our servers. Online payments are processed directly by our payment gateway, which handles that information under its own security standards. For cash on delivery orders, no payment details are collected at all.

Information collected automatically

When you browse the Site, we automatically receive:

IP address
Browser type and version
Device type and operating system
Pages viewed, time spent, and referring website

2. Cookies and Tracking

We use cookies and similar technologies to keep items in your cart, remember your preferences, and understand how visitors use the Site. We also use analytics and advertising tools, including Google Analytics and the Meta (Facebook) Pixel, which may set their own cookies.

You can block or delete cookies through your browser settings. Some parts of the Site, such as the shopping cart, may not work correctly if you do.

3. How We Use Your Information

We use the information we collect to:

Process and deliver your orders
Contact you about your order, delivery, or a return
Respond to your questions and provide customer support
Send offers and updates, if you have chosen to receive them
Improve our products, pricing, and website
Detect and prevent fraudulent orders
Meet our legal and accounting obligations

4. Who We Share Information With

We do not sell your personal information. We share it only with parties that help us run the store:

Shopify — the platform that powers our online store
Courier and delivery partners — your name, address, and phone number, so your order can reach you
Payment gateways — to process online payments
Analytics and advertising providers — Google and Meta, in the form described above

We may also disclose information if required by law, or in connection with a merger, acquisition, or sale of the business.

5. How Long We Keep Your Information

We keep order records for as long as necessary to provide warranty and return support and to meet legal and accounting requirements. Marketing contact details are kept until you unsubscribe.

6. Your Rights

You may ask us to:

Show you the personal information we hold about you
Correct information that is wrong or out of date
Delete your personal information, where we are not required to keep it
Stop sending you marketing messages

To make any of these requests, email us at info.soundloom@gmail.com. We will respond within a reasonable time.

7. Data Security

Our Site uses SSL encryption, and payments are handled by established gateways. We take reasonable steps to protect your information, but no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Links to Other Websites

Our Site may link to other websites, such as brand or social media pages. We are not responsible for their privacy practices, and we encourage you to read their policies.